Refund policy

Last updated: October 2026

Mad Cat Cartel products are printed on demand. Each item is produced for you after you place your order. This policy explains what we do if something goes wrong, and the rights that customers in the EU, EEA and UK have by law.

1. Damaged, defective or wrong items (all customers)

If your item arrives damaged, misprinted, defective, or is not the item you ordered, email us at info@madcatcartel.com within 7 days of delivery with:

• your order number
• clear photos of the problem (if several items are affected, one photo that shows all of them)

We will send you a free replacement or refund the affected item. You do not need to send anything back unless we ask you to.

These are not defects: an item that matches your order but that you would like in a different size or color; measurements within 1 inch (2.5 cm) of our size chart; the normal characteristics of printed garments, such as small differences in color shade or print position.

If you are a consumer in the EU, EEA or UK, the 7 day time limit above does not limit your statutory rights described in section 4.

2. Returns for change of mind, size or color

Customers outside the EU, EEA and UK: because every item is made for you after you order, we do not accept returns or exchanges for change of mind, a wrong size or color choice, or accidental orders. Please check the size chart on the product page before you order, and contact us before ordering if you are unsure about your size.

Customers in the EU, EEA and UK: you have a legal right of withdrawal, described in section 3.

3. Right of withdrawal (consumers in the EU, EEA and UK)

If you are a consumer and your order is delivered to an address in the EU, EEA or UK, you may withdraw from your purchase within 14 days without giving any reason. The 14 days start on the day you, or a person you name other than the carrier, receive the goods. If your order arrives in several parcels, they start on the day you receive the last parcel.

How to withdraw: use our online withdrawal form at madcatcartel.com/pages/eu-withdrawal-form (also linked in the footer of every page), or send us a clear statement by email to info@madcatcartel.com. You may use the model withdrawal form below, but you do not have to. Your withdrawal is in time if you send it before the 14 days end. We will confirm by email that we received it.

Sending the goods back: send the items to the return address we give you in our confirmation, without undue delay and no later than 14 days after the day you told us you are withdrawing. Please do not send anything before you receive the return address. You pay the direct cost of returning the goods.

Refund: we refund the price you paid for the items you return. If you withdraw from the whole order, we also refund the cost of standard delivery (if you chose a more expensive delivery option than our cheapest standard delivery, we do not refund the extra cost). We refund within 14 days of the day we receive your withdrawal, using the payment method you used for the order, and you pay no fees for the refund. We may hold the refund until we have received the goods back or until you have shown us proof that you sent them, whichever is earlier.

Condition of the goods: you may handle the items only as you would in a shop, to check what they are and how they fit. You are liable for any loss in value caused by handling beyond that, for example wearing the item outside, washing it, or damaging it, and we may reduce your refund accordingly.

4. Statutory rights for defective goods (consumers in the EU, EEA and UK)

If you are a consumer in the EU, EEA or UK, you have legal rights when goods are defective or not as described; in the EU these apply for at least 2 years from delivery. Nothing in this policy limits those rights. Please tell us about a defect as soon as you notice it, with photos, at info@madcatcartel.com.

5. Cancelling an order

Production starts shortly after you order. We can cancel an order only if it has not yet gone into production, so contact us as soon as possible. Once production has started, the order cannot be cancelled. Consumers in the EU, EEA and UK keep their right of withdrawal under section 3.

6. Delivery problems

Shipping address: please check your address before you place your order. We are not responsible for orders sent to an incorrect or incomplete address entered at checkout. If a parcel comes back to us because of an address error, we can send it again after you pay the new shipping cost.

Lost parcels: if your order has not arrived within 30 days of dispatch (45 days for destinations outside the US and the EU), contact us within 7 days after that period. Once the carrier or our production partner confirms the parcel is lost, we send you a free replacement. For consumers in the EU, EEA and UK this does not limit your statutory rights.

Customs: import duties, taxes and fees are paid by the customer. If you refuse a parcel because of these charges, the shipping cost is not refunded.

7. Refunds

Approved refunds are made to your original payment method. Outside section 3, please allow up to 10 business days for the refund to appear.

8. Contact

Email: info@madcatcartel.com

Business and contact details: madcatcartel.com/policies/contact-information

Model withdrawal form (EU, EEA and UK consumers)

(Complete and return this form only if you wish to withdraw from the contract.)

To: Kick Speed s. r. o. (Mad Cat Cartel), Okružná 786/20, 058 01 Poprad, Slovakia, info@madcatcartel.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (*) / received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.