FAQs: Inside the Mad Cat Cartel
Mad Cat Cartel turns luxury fashion labels into bold, original feline parodies, from Louis Mewtton to Purrberry and Mewcci. Here you will find answers on sizing, prices and currency, shipping, returns, and the design philosophy behind our parody apparel for cat lovers.
What sizes do you carry?
What sizes do you carry?
The size range depends on the product and the garment it is printed on. Some styles go from XS to 5XL, others from S to 3XL. The exact sizes available are listed on every product page, together with a full size chart with width and length measurements, so you can match your favorite tee or hoodie for the perfect fit.
Unisex t-shirts follow a standardized men's size chart.
- Men: order your usual size.
- Women: size down for a fitted look (for example, Women's Medium is close to Men's Small).
Want extra room? Size up, especially for unisex fits.
Men's vs. Women's vs. Unisex: what is the difference?
Men's vs. Women's vs. Unisex: what is the difference?
Anyone can wear anything, but we do mark preferred fit styles:
- Men's fit: straighter torso, longer length.
- Women's fit: relaxed across the chest, slimmer at the waist.
- Unisex fit: universal cut, follows men's sizing.
Tip: oversized fit tees are a favorite for men; crop tops and women's fit tees suit those who want a sharper, waist-tapered silhouette.
What fabric and weight do you use?
What fabric and weight do you use?
Only premium fabrics pass Don Whiskerone's approval:
- 100% Airlume combed and ring-spun cotton: soft, breathable, and durable.
- Cotton and polyester blends combining comfort, shape retention, and vibrant color hold (for hoodies).
We offer lightweight breathable styles, midweight everyday staples, and heavyweight clothes for maximum warmth and structure.
How are the prints made? Will they last?
How are the prints made? Will they last?
We use professional print methods: DTG, screen, or DTF depending on the artwork. Wash cold, inside-out, and avoid harsh heat. Care for them and they will outlast your 9 lives.
How do I wash and care for my clothes?
How do I wash and care for my clothes?
Every product page has a Material & Care section with exact instructions, but in general:
- Cold wash, inside-out
- Mild detergent, no bleach
- Low tumble or hang dry
- Never iron directly on the print
What currency are your prices in?
What currency are your prices in?
Our prices are set and charged in US dollars (USD). If you switch the currency selector on our site to another currency, the amounts you see are an estimate for your convenience. Your payment is processed in USD and your bank or card provider converts it at its own exchange rate.
Shipping times
Shipping times
Every item is printed to order, so production comes first and shipping follows. We process most orders within 1 to 3 business days.
- U.S. delivery takes 2 to 6 business days after dispatch,
- International shipping takes 6 to 30 business days depending on location.
Tracking is available once your order ships. For more information, see our shipping policy.
Do you ship internationally? Duties/VAT?
Do you ship internationally? Duties/VAT?
Yes, we ship worldwide. Depending on the product and destination, orders ship from partner facilities in the United States, Europe, or other regions. International orders may be subject to duties or VAT collected by your local carrier. These charges are not included at checkout unless stated. Customs processing times are outside our control.
Returns & exchanges
Returns & exchanges
Every Mad Cat Cartel piece is made to order, so there are no standard returns for size swaps, color changes, or buyer's remorse. Always check the size chart and product details before ordering.
If your order arrives damaged, defective, or incorrect, email info@madcatcartel.com within 7 days of delivery. Include:
- your order number
- photos of the issue
- a short description of what happened
We will send a free replacement or full refund, no return required.
Not technically eligible but still unhappy? Our support team sometimes grants one-time courtesy discounts, partial refunds, store credit, or limited-time exchange deals.
EU Customers: All items are custom-made and exempt from standard cancellation rules under EU Directive 2011/83/EU Article 16(c).
View our full Refund & Return Policy here.
Order arrived damaged or incorrect. What now?
Order arrived damaged or incorrect. What now?
If your order shows up damaged, defective, or just plain wrong, we will make it right, fast.
Email info@madcatcartel.com within 7 days of delivery and include:
- your order number
- photos showing the problem
- a short description of what happened
We will send a free replacement or full refund, no return required. Please report it quickly so we can fix the issue while it is fresh.
For the complete rules, view our Refund & Return Policy here.
Will sold-out designs restock?
Will sold-out designs restock?
Some designs retire for good, while others resurface in limited releases. If you have your eye on a Pawlenciaga, Paw Angels, or any other rare piece, your best move is to contact us directly at info@madcatcartel.com with the product name.
We will let you know if it is coming back, and maybe even tip you off before the rest of the world knows.
Can I add a custom gift message?
Can I add a custom gift message?
Yes. When you check out, simply add your gift note in the order comments box. We will include it with the package so your recipient knows this delivery came from someone with exceptional taste.
Do you do bulk or custom orders?
Do you do bulk or custom orders?
Yes, for events, teams and brand collabs. Send us a message with:
- The product(s) you want
- Quantities and sizes
- Your deadline
We will review your request and confirm whether we can deliver on time.
Where can I send my suggestions?
Where can I send my suggestions?
Got an idea, a product suggestion, a parody concept, or feedback on the store? Send it to meow@madcatcartel.com.
If your message is about collaboration, media, partnerships, or brand-related opportunities, you can also use europe@madcatcartel.com if needed.
We read customer feedback carefully, from product ideas to improvements you would like to see on the site.
How can I contact support?
How can I contact support?
For order help, product questions, shipping issues, or anything else related to your purchase, contact us at info@madcatcartel.com. We recommend using this email for all standard customer support requests so our team can respond faster and keep everything in one place.
For legal, compliance, or formal business matters within the EU, you can also contact europe@madcatcartel.com.
